Starting December 1, the new SAP Enterprise Support reporting cockpit provides an interactive, integrated and comprehensive overview of support statistics, your contracts, incidents, system landscape, and more. It offers an integrated single access point to support resources from within the SAP Support Portal (support.sap.com).. 2. Keith Nunn . Notifications via SMS text messages supplement the established channels Launchpad alert and email. For pilot customers, authorization packages offer more flexibility when administering users. In the SAP EarlyWatch Alert workspace, the. A new result repository has been added to the knowledge base search for S/4HANA Cloud Edition customers. • All users must be assigned to roles for specific apps before they can access ... Building Blocks of the SAP Fiori Launchpad Author: SAP Created Date: Super administrators can customize S-user authorization self-services to meet their company's needs. We use cookies and similar technologies to give you a better experience, improve performance, analyze traffic, and to personalize content. Incident Report for SAP ONE Support Launchpad. SAP Fiori launchpad is a shell that hosts SAP Fiori apps, and provides the apps with services such as navigation, personalization, embedded support, and application configuration. In the System Measurement Preparation Area, individual systems can be excluded from system measurement. Search for additional results. Improvements have been made to incident lists, allowing you to group and sort incidents and save these views for re-use. The Cloud Availability Center, which offers a customer-specific dashboard with focus on relevant information about your cloud product availability as well as maintenance information, has been completely overhauled. By using customizable role profiles, it displays only the relevant applications and insights to you. SAP ONE Support Launchpad –Your Personalized Digital Support Experience Personalized central access to Service and Support SAP ONE Support Launchpad The SAP ONE Support Launchpad provides a user-centric entry point for all SAP Customers and Partners - independent of their SAP solution More than 70 applications around Service & Support! The Log Analyzer in the incident form got many new components added, and its auto-generated analysis report (PDF) is automatically attached to the incident. Three new authorizations for HANA Enterprise Cloud (HEC) customers give user administrators more flexibility and enhance transparency when requesting services. Learn about the main components of this basic project and the tools that support it. The launchpad displays a home page with tiles. Use our self-service tools such as SAP Support Knowledge Search, My Notes & Knowledge Base Articles, Note Assistant and a report about side-effects of SAP Notes to find solutions. Follow RSS feed Like. About this page This is a preview of a SAP Knowledge Base Article. What is SAP Fiori launchpad? See Configuring the Option to Contact Support Via a Custom Ticket System . If you have issue to log on to the Support Launchpad for SAP Business One, please follow the recommendations below: Instructions: Specify your S-user ID and press ‘Send'. Completely re-invented application to manage remote connections (pilot only); New layout for central launchpad search result page (pilot only). For newly provisioned cloud systems, the Contact Person IT will be automatically subscribed to cloud service downtime communication. You use a launchpad to allow users to navigate to specific goals outside of the current Floorplan Manager application. SAP Support Launchpad Unavailability. SAP ONE Support Launchpad's Incident and Scheduled Maintenance History x Get email notifications whenever SAP ONE Support Launchpad creates , updates or resolves an incident. Visit SAP Support Portal's SAP Notes and KBA Search. In the incident form, a review step lets you comfortably refine the content of the incident prior to submission. Influence the Tool. In 2015 he moved to the SAP Fiori area, where he now works as a senior consultant for SAP Fiori Launchpad.". The redesigned Secure Area provides improved usability, reduces likelihood of errors, and reflects increased compliance requirements. SAP Fiori launchpad with SAP Fiori 3 Intelligent, personalizable home pages showing everything you need to focus on using flexible cards Digital assistant with conversational UI (SAP CoPilot) fully integrated Proactive business situation handling: explanations, insights, proposed actions SAP Business One customers and partners should always use the Support Launchpad for SAP Business One for all of their support activities. In the SAP Enterprise Support reporting cockpit, the default view has been changed from scroll-based to tab-based display of all data, which minimizes loading times. Please report suspicious activity using the “Report Abuse” option. What would you like to do next? Pilot customers: For SAP Notes and KBAs, automatic translation to Chinese, English, French, German, Italian, Korean, Russian, and Spanish is now available. Authorizations granted through packages are reflected in a user's authorization profile. S-user, or SAP-user, is a unique identifier than allows you to login to your SAP products, report an incident, download software, configure connections, and more. For example, this could mean navigating to other Web Dynpro ABAP applications, external Web pages, transactions, reports, or other business objects. The SAP ONE Support Launchpad provides access to task-driven support resources in an intuitive interface. Status page informs about service availability of launchpad and some of its most important applications. Note: Downloads and the Systems tab won’t be offered here. The launchpad is the entry point to SAP Fiori apps on mobile and desktop devices. Searching in Incident Solution Matching helps refine the recommended solutions and resolve issues quicker. The SAP Support Portal is integrated in the SAP Fiori launchpad. HANA Enterprise Cloud (HEC) customers can create service requests on behalf of an S-user who then reviews this request for approval. In the old SAP Support Portal with its numerous applications, a point of criticism that was frequently (and justly) expressed was the need of multiple logins in certain circumstances. Cloud Administrators have got more authorizations. The Support Log Analyzer suggests files in the incident form's. 3. About this page This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required). By using customizable role profiles, it displays only the … License keys are associated with a system on your landscape, and therefore you need to first select a system and then manage its license key. New Authorization Packages offer more flexibility when managing your users' authorization. SAP Help Portal SAP Cloud Platform Launchpad ... SAP Fiori Launchpad User Guide. New filters for SAP Notes & KBA search and other search repositories allow you to narrow search result lists down to the most relevant hits. The new Download Basket requires you to install the latest version of the SAP Download Manager. Incident notifications provide more comprehensive information. If you still need help to access the Support Launchpad for SAP Business One, please contact us. By continuing to browse this website you agree to the use of cookies. Custom ticket system. Search for additional results. Disclaimer: Please note that the status information displayed on this page reflects the general solution status. Working with the Control Center has become more straight-forward by direct references to user details. Avoid support scams. (For German-speaking visitors, an overview of the most important support applications is also available in German.). Please feel free to insert the link of your document or blog by selecting the edit button from Actions. SAP Cloud Platform documentation. More guidance through smart suggestions when reporting an incident; Notification for saved search queries and favorite notes; Enhanced notes list in support package display; Smart business application giving you an at-a-glance overview of your installation and system landscape; Central search for license key-related queries. Improved presentation of requirements for very high and high priority incidents allow you to provide mandatory information in a single place. The SAP ONE Support Launchpad provides access to task-driven support resources through one central entry point and an intuitive interface. The PDF version for SAP Notes and KBAs has been refined, which dramatically improves the readability especially for tables and screenshots. Finally, we will review frequently asked questions on S-User setup. Motivation. Similar to launchpad designer, use the /UI2/FLPCM_CUST for customization and /UI2/FLPCM_CONF for configuration. In the S-user lifetime project, soon the first reminders will be sent to owners and administrators of S-user IDs that haven't been used for a long time. When working with SAP software, keys may be needed such as license keys, migration keys, developer and object (SSCR) keys, plus your own namespaces to modify it. Review the contact options to work with the multilingual Fieldglass application support team. Register for a Launchpad demo to receive expert advice on how to get the most of your support. In this white paper the Administrator will find all the steps needed in order to configure Fiori Launchpad and Web Dispatcher to support SAML2 with SAP Cloud Identity Provider. feature have been released. In the incident management process, the maximum file size of attachments has been increased to 250 MB per file. Visit SAP Support Portal's SAP … The SAP ONE Support Launchpad shouldn't be used by SAP Business One customers and partners as different support processes apply to them. The new SAP Enterprise Support reporting cockpit provides an interactive, integrated and comprehensive overview of support statistics for customers, their contracts, incidents, system landscape, and more. Instructions: Specify your S-user ID and press ‘Send'. Through automatic translation, SAP Notes and KBAs are now also available in eight languages. A new filter in the Customer COE Incident Quality Dashboard lets you select if cloud or on-premise related incidents are included in the evaluation. The Support Log Assistant, rolled out for the incident reporting form in mid-2019, is now offered as a stand-alone tool allowing you to scan support-related files for known issues and recommendations without going through the incident process. About This Site. From now on, whenever you access SAP Support Portal, launchpad or select SAP websites, there is no need to enter your user ID and password. We will never ask you to call or text a phone number or share personal information. Entering a note number offers smooth navigation from the search to the corresponding note. Authorizations on cluster level will be converted to individual permissions for installation and customer numbers. Tutorial video about how to register a developer key in SAP ONE Support Launchpad https://launchpad.support.sap.com/ Permissions granted as part of an authorization package can now clearly be identified in report summaries. Product Manager of SAP ONE Support Launchpad SAP SE, Walldorf Twitter: @JJComment LinkedIn: /in/jjcomment Twitter: @ArnoHelmling LinkedIn: in/arno-helmling-30b11968 SAP for Me The customer portal of SAP SAP ONE Support Launchpad provides a single, central entry point for all SAP customers and partners. For pilot customers, suggested results ("Best Bets") and a "Did you mean?" Fiori ERP Applications X1 1.0, which is referred to as Central App INT. With SAP, we have developed this live session to show you the portal and answer your questions to help you become more familiar with the SAP ONE Support Launchpad and its applications. S-User is a prerequisite to being able to operate in SAP Support Launchpad. Explore the SAP Help Portal to find help content, product documentation, Learning Journeys, and more! The SAP Fiori launchpad is a shell that hosts SAP Fiori apps, and provides the apps with services such as navigation, personalization, embedded support, and application configuration. Users running SSO (with a valid certificate) will enjoy a seamless login experience when visiting the Support Launchpad. Incident notifications fully integrated into central launchpad. Add and remove users, and control which applications in the SAP ONE Support Launchpad are accessible to your company's existing users. Key information is displayed on the Launchpad tiles to provide an at-a-glance view of the current status of individual tasks, such as: incidents requiring urgent action, “HotNews” waiting for confirmation, and more. Search for additional results. In the list of SAP Notes contained in a support package, you can merge multiple notes into one page. Digitally signed SAP Notes enhance security of notes upload into your systems. Authorized support contacts please use the support contact number that was provided. Previously, to access all service and support applications and information required, users had to work through multiple portals and access points, […] You can now change SAProuter passwords for multiple assigned systems in the Customer Remote Logon Depot. The new Service Connection Diagnosis feature in the. These are the apps a user would find in the user actions menu when logged on to that system. A: It was at a DSAG (German-speaking SAP user group) event last November, when SAP presented an early version of the SAP ONE Support Launchpad. Click more to access the full version on SAP ONE Support launchpad (Login required). The Schedule an Expert button appears on the bottom when the above conditions are met. We recommend that you do not schedule major go-lives or upgrades for these dates as applications like SAP Notes search, SAP incident form, system data administration, and others, may not be available. Your S-User ID contains the letter ‘S’ followed by a string of numbers (e.g. About this page This is a preview of a SAP Knowledge Base Article. SAP's improved incident creation and incident management applications in the SAP ONE Support Launchpad provide you now with a simplified and intuitive design with optimized features. Click more to access the full version on SAP ONE Support launchpad (Login required). If you are experiencing an issue with your SAP products, and you are unable to find a solution using the SAP Support Knowledge Search, you can report an incident to SAP Product Support. Drag and drop functionality as well as multi-selection simplify adding attachments to incidents. To comment out the references to UI Deployer: Open mta.yaml in the code editor. Pilot customers: The redesigned Incident Quality Dashboard offers filter selections that you can save for re-use, and the information is presented in various formats. In a beta trial, the launchpad supports logon with SAP Universal ID. The Support Log Analyzer, which scans attachments for known issues, features new enhancements like the option to analyze ZIP archives. For SAP SuccessFactors customers, the Cloud Availability Center replaces the, For HANA Enterprise Cloud (HEC) customers, the. Notifications are now enabled for 2 Billion Record Limit and Decisive Red Alerts in the SAP EarlyWatch Alert Workspace. Pilot customers can now experience a simplified incident categorization by using topics instead of components. The Control Center lets you to enter commands into the launchpad's central search field to launch applications or perform predefined actions. And some back-end versions support multiple front-end versions. Participants in the launchpad piloting program benefit from machine translation in incident management and Expert Chat. Add SAP Notes or KBAs in the Expert Search result list to a worklist in order to share tasks with your colleagues. Starting December, the PDF-based SAP Enterprise Support report cloud edition will be replaced by the interactive SAP Enterprise Support reporting cockpit. The restructured tile catalog makes it easier to find the applications that are relevant to you. The process to inform new users about their ID and password has been completely overhauled. If you have issue to log on to the Support Launchpad for SAP Business One, please follow the recommendations below: 1. Reset your S-User Password. 1.Open the incident in SAP ONE Support Launchpad, click Edit on the bottom-right of the incident page. This is a collaborative document to share lessons learned content for the SAP Fiori launchpad in the community SAP Fiori.The SAP Fiori launchpad - Portal and SAP Fiori launchpad - HCP documents are closely related to this space.. An installation contains systems which represent the computers on which you installed your SAP product, or a tenant that SAP manages for your business in the cloud. A reminder is sent to you if your single sign-on certificate is about to expire. Click on the Schedule an Expert button and then click on Book a Session. Product Documentation Finder ; SAP Road Maps ; Best Practices ; SAP for Me Customer Portal . Automatic translation into English is now available for all German SAP Notes and KBAs. If you have ECC 6 ehp7, then you can use Central App INT 740. SAP ONE Support Launchpad. More details and filter options have been added to the. When creating an incident for cloud systems, you are alerted about current downtimes, which saves you from creating an incident about a known issue. Through its homepage tiles, it integrates applications that you will find relevant to perform your tasks. Pilot customers: For SAP Notes and KBAs, machine translation is offered for Spanish, Russian, Chinese (simplified), or Korean. To simplify user access to its support offerings, SAP has released the SAP ONE Support launchpad, a central entry point to support services and learning modules for applications in a range of deployment models. The Data Volume Management (DVM) cloud solution has been enhanced with new service requests exclusive to Premium Engagement customers, expanded scope of reduction potential analysis, and sorting features. The last login date now indicates when the S-user last logged on to any SAP website, not necessarily the launchpad. Type a # character in front of the lines shown below. Changes to the authorization concept for SAP PartnerEdge Sell Partners add an additional privacy layer. Pilot customers: The new SAP Notes Dependency Browser helps you analyze the prerequisites for a target SAP Note in order to avoid complications and unplanned efforts. SAP EarlyWatch Dashboard provides details on CPU utilization and memory utilization of application servers. Avoid complications and unplanned efforts when implementing an SAP Note thanks to the SAP Notes Dependency Browser. Click on the Schedule an Expert button and then click on Book a Session. Would you like to participate in a short survey about the SAP Help Portal? Otherwise, you can continue with the next tutorial Build a Decision Support UI in SAP Web IDE. Subscribe to status update notifications in case of downtimes or performance issues of the SAP ONE Support Launchpad and associated applications. The Schedule an Expert button appears on the bottom when the above conditions are met. The component predictor automatically suggests potential components when you report new incidents. Thanks to its extended authorization logic, the SAP Enterprise Support reporting cockpit now gives you access to sub-systems of a Global Account. SAP ONE Support Launchpad unavailability. Hello Nora, are we talking about the URL launchpad.support.sap.com?. Changing the completion status to 'Implemented' in the, Up to 30 systems can now be visualized in the bubble chart of the, The SAP Enterprise Support reporting cockpit supports three more cloud solutions, and a new. Leading products can be bookmarked when marking a system as favorite. The SAP Enterprise Support reporting cockpit features a new data section for services and invites you to share feedback through an easy to use channel. Visit SAP Support Portal's SAP Notes and KBA Search. Under this URL I can see at the top of the page a drop-down menu with item "Solutions". HANA Enterprise Cloud (HEC) customers can request services for multiple systems. Suggested content ("Best Bets") and "Did you mean?" The status of your individual service experience may differ from this one due to differences in your particular setup. SAP Fiori Launchpad. As in, the customer would log into the (customer side) support launchpad portal and then submit an incident. For HANA Enterprise Cloud customers, a completely re-designed version of the IT Calendar has gone live. Get alerted about new notifications on entering the launchpad. New authorizations give HANA Enterprise Cloud (HEC) user administrators the flexibility to choose which HEC users can create or display service requests. The SAP Support Portal page covering information on license keys, developer & object keys (SSCR), migration keys, development namespaces and the United … The Customer COE Incident Quality Dashboard offers peer benchmark information on SAP incident processing efficiency and quality. Troubleshooting. Pilot customers: Enter commands such as "Create an incident" or "Show S0012006920" directly through the launchpad's search field. What I wanted to know is if anyone is using the SAP built customer portal (partner edge side) to provide support? Layout adjustments improve usability in the. Administration of authorizations has been significantly simplified in the. The central launchpad search features a completely redesigned user interface. User Management: Copy authorization levels from one permission to others; Option to register object keys for multiple installations in the. SAP Fiori launchpad is basically a shell which hosts SAP Fiori applications. The new and improved incident form layout with independent sections lets you log an incident in a linear way or jump into each of the elements and provide the details. Click more to access the full version on SAP ONE Support launchpad (Login required). The SAP ONE Support Launchpad interface was built on a visual dashboard of tiles grouped by topic for easy reference. For a restricted set of cloud products, the Cloud Availability Center now includes non-productive systems. 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