smartrip card refund

MetroBus riders must manually apply for the refunds through WMATA’s website because they are required to tap their SmarTrip cards only upon boarding. You must contact SmarTrip customer support to discuss. The Rush Hour Promise stipulates that a rider (with a registered SmarTrip card) receives a refund on this trip only if it lasts at least 35 minutes, or 15 minutes more than the maximum length that the Metro estimates using MyTripTime. Writing a refund letter can be tricky, but it is a task that all should know how to do. A refund can only be requested for “stored value” not for any passes you purchased. Back To Top What is the time frame for a refund request to be processed? There is a comment form on the Metro website. You are welcome to standby to wait for an answer from someone who had actually been through that process before. Learn More, If a mobile device with SmarTrip was lost or stolen, SmarTrip can be restored or temporarily suspended. I forgot to load my online purchase within 30 days. SmarTrip card sales --mostly inauguration versions -- are also taking off on eBay. I know that SmarTrip balances (less the card fee) can be refunded to those living 100 miles outside of D.C. (proof required.) If you have the cash … The Adult Learner Transit Subsidy program provides eligible adult learners with a $70 monthly transit benefit that can be used on Metrorail, Metro bus, and the DC Circulator bus anywhere within the District of Columbia. All smart card purchases are final. Select the amount you want to add to your card and insert that amount in cash into the machine. As long as you are within the Metrorail system you only need to tap upon entering and exiting. And, as the FAQs state, you have to contact SmarTrip Customer Service to verify that you qualify and the process for obtaining your refund. If you transfer outside of the Metrorail system, to Metrobus or another transit agency, you will be required to tap your card. The SmarTrip® card can be purchased here and can be used interchangeably throughout Washington, Baltimore and the surrounding region. If you do not remember your current password: Please note: If your SmarTrip has not been used in over a year the remaining balance will not appear on your account but can be checked at a Fare Vending Machine. You need to live outside of a 100-mile radius of the Baltimore or DC area. Once processing is complete the refund check can take 3-6 weeks to be delivered. However, once the balance transfer is complete you will no longer be able to use the old card. Under “Other cards on your phone”, choose the card you want to transfer to your Apple Watch and tap the “ADD” button next to it. Smartrip cards are ISO-14443 Type A conforming cards, operating at 13.56 MHz (RFID HD). For more information, please call WMATA at (202) 637-7000. SmarTrip & SmartBenefits. If you lose your DC One Card, and the card was registered with Metro’s SmarTrip Office, you may be eligible for a refund of the unused amount of the pass. Metro would only refund about half of those riders under the proposed program, because the other half had not registered their SmarTrip cards before the delayed trips. Called SmarTrip, this card contains a special computer chip. Account & Lists Account Returns & Orders. Since train rides are mileage based, transfers between trains (at the right stations) are free. We will investigate the issue with your transit balance on your Apple Watch. Look at the fare gate while using your SmarTrip at any Metrorail station. The SmarTrip card is a debit card, not credit. From the Q&A part of the Smartrip page: "If you live outside of a 100-mile radius of the Baltimore or DC area, you may be eligible to request a refund of the value on your smart card. Assign your benefits to an Electronic SmartBenefits® vendor. Customer Service: 1-888-762-7874 WMATA doesn't have the time nor money to refund every single tourists' one dollar extra because they put too much on their card. Stored Value is an amount of money stored on your card that can be used to pay for fare. Auto Reload allows you to set your SmarTrip to automatically load passes or Stored Value. However, once the balance transfer is complete you will no longer be able to use the plastic card. Check with your HR Administrator to see if this option is available. Stored Value is valid on all SmarTrip Regional Transit Partners but fares and passes may vary. See locations for loading value. On the rails, the program is automated: If a trip takes 15 minutes or longer than the expected travel time range, measured from when the rider taps in and out with the Smartrip card… If it appears to us that you are abusing refunds, we may stop offering them to you. I don't think they have any way of knowing what card you used to buy it, anyway, not unless you have an ongoing Smartrip account with a credit card attached to it. Can anyone who has gone through this process and received a refund please report back on the steps/time involved? Your order will typically be shipped the next business day via USPS first class mail. These letters can open the door to a verbal disagreement about who was at fault it was etc. That account then is used to receive and manage your benefits each month. Open the SmarTrip app or Apple Wallet on a mobile device. DITCH THE VALET: Affordable Parking Options for under $10/nt, How to Request a White House Tour as a Foreign Visitor - 2019, Romantic Boutique Hotels in Washington DC, Hotels near National Air and Space Museum, Hotels near Smithsonian National Museum of Natural History, Hotels near United States Holocaust Memorial Museum, Hotels near National World War II Memorial. Chile, Santiago. Contact SmarTrip Customer Service at smartrip@wmata.com or 1-888-SmarTrip (762-7874) to request that the product be resent to your SmarTrip Card. If you want to add money to your card on the bus, you can by asking your bus driver. Our SmarTrip team would be happy to assist you with troubleshooting and managing your auto-reload. Call 1-888-SMARTRIP (1-888-762-7874) to report your card lost or stolen. Does it have an expiration date? Easy. How to use Metro---Helpful links from Metro's website. Riders 65 years or older are eligible to receive a Senior. A SmarTrip card can only be on one device at a time, but you can easily move it between your devices. Customer may receive up to four Rush Hour Promise credits per calendar month. Purchase Online It's easy to buy a SmarTrip® Card. Topping up your SmarTrip is very simple. Learn More. However, I can't find any information on how exactly this works. WASHINGTON — A plan to give automatic refunds to certain rush-hour Metro riders who are delayed more than 15 minutes will require riders to register their SmarTrip cards with the transit agency. Yes, $3.65 is a trivial amount but this can be a bigger issue for people who load a card up with, say, $100. Some of the cards are selling for $20, with no mention of how much value is left on them. What is the time frame for a refund request to be processed? Despite what was stated in Post #3, there is a process for those living far outside of the DC/(ta && ta.queueForLoad ? 888.SMARTRIP (M—F, 7 am—8 pm), Washington Metropolitan Area Transit Authority. Having said all that, I will say that my experience trying to get a refund for a defective SmarTrip card (as a local) was time-consuming and annoying. Op het weekend is parkeren gratis, maar er is nu wel weer de optie om met een credit card te betalen voor parkeren, alleen de Smartrip kreeg teveel kritiek. Please contact SmarTrip® Customer Service to discuss. If you live outside of a 100-mile radius of the (ta && ta.queueForLoad ? That is why you had to call and then they will try to come up with something. If a registered SmarTrip Card is lost or stolen, the remaining balance can be replaced. Photo by PoPville flickr user m01229 “Dear PoPville, I found a Smart Trip card today between Portals I and the Mandarin Oriental Hotel. Smartrip Foundation; My Bookings; EN; ES; Shop. ... it s ttates hat if you live outside of a 100 mile radius of Washington DC or Baltimore that you may be eligible for a refund on your balance. A SmarTrip purchased online or through the SmarTrip app is automatically registered. https://www.wmata.com/fares/smartrip/faq.cfm#faq4. A product is considered pending if it has not yet been loaded onto your plastic SmarTrip Card. Check with your Regional Transit Partner. Related: What are the most popular tours in Washington DC? Can I receive a refund for the remaining balance of my SmarTrip® card or for product purchases? Metro says it will refund for delayed travel for almost any reason, except bad weather, previously announced track work, and other extraordinary circumstances such as a region-wide blackout. Vernon if not by car? Can I have multiple cards on my SmarTrip account? This is the version of our website addressed to speakers of English in the United States. Parking lots near Lincoln Memorial? more. Register your SmarTrip card; Create an account with WMATA or contact CommuterDirect.com. Answer 1 of 6: I read on the Metro website, that any refund of an unused balance (for those of us outside a 100 mile radius of DC) could apply for a 'cash 'refund. An election is made once the pre-tax transit benefits are loaded into the employee’s SmartBenefits® account by the employer or TPA. Fares vary based on transit type, ride length, and time of day. You can also purchase a SmarTrip® Card at Metro sales offices, retail outlets and commuter stores. If you live outside of a 100-mile radius of the Baltimore or DC area, you may be eligible to request a refund of the value on your SmarTrip Card. Here are the Web pages about the fares and the SmarTrip Card: They don't want people doing this trivially. How to buy Senior SmarTrip® cards. Alternatively, customers have the 'chargeback' option on credit and debit cards. From the Q&A part of the Smartrip page: "If you live outside of a 100-mile radius of the Baltimore or DC area, you may be eligible to request a refund of the value on your smart card. I do value my time, thus asking this question ahead of time. SmarTrip is available on mobile devices and as a plastic card. What is a Reduced Fare SmarTrip Photo ID Card? The current iteration of Smartrip cards are MIFARE Plus X cards, which use AES-128 encryption to store card data used to access fare information. Get it as soon as Mon, Jan 11. I bought Stored Value or a pass online – why is it not showing at the faregate? Many employers around the region are saying they will not refund unused pretax transit benefits to employees under the new SmartBenefits system. If I process a balance transfer, will my pending products transfer as well? 5) After you ride a bus (or many buses), you can then get a small discount when using the SmarTrip card on the train. Can I get the value off it? ART Buses Resume Fare Collection and Front Door Boarding on January 3: All Arlington Transit - ART buses will resume front door boarding and fare collection starting on Sunday, January 3, 2021. Can I receive a refund for the remaining balance of my SmarTrip® card or for product purchases? Your order will typically be shipped the next business day via USPS first class mail. I doubt that you will get many, if any, responses from people who have actually gone through the process because: 1) once visitors leave DC, they are less likely to monitor this forum and 2) most people who know they are leaving the area try to use up (or almost use up) the balances on their SmarTrip cards. Passes or Stored Value purchased online are available within: The purchase must be loaded within 30 days to activate the fare. Everyone ages 5 and over needs to have their own SmarTrip to use Metro. Please call our Customer Relations team at 202-637-1328 and provide your SmarTrip card number. SmarTrip in Apple Wallet can be used with iPhone or Apple Watch –. Customer Service: 1-888-762-7874 SmarTrip® and SmartBenefits® are programs of the Washington Metropolitan Area Transit Authority (WMATA).. SmarTrip® Card. DASH riders seeking a refund or having other concerns about their SmarTrip card will need to use a differnt process beginning Monday. On Metrobus, save 20¢ when you use a SmarTrip® card instead of cash. lost fare, fare reimbursement, replacement card… The Metro system stopped accepting paper fare cards in March 2016. What is the difference between a pass and Stored Value? SmarTrip® is a convenient way to pay transit fares using a rechargeable plastic farecard with an embedded computer chip. Refund? Funds on the card do not expire and can be used at any time. any Metro retail outlet or commuter store, or the Metro Center Sales Office, It can be used seamlessly across Metrorail, Metrobus, and Regional Transit Partner buses –, SmarTrip allows access to convenient account management, secure purchases, balance protection, Auto Reload, and Mobile Pay, and even has a. It’s safer and faster than paying with cash on the bus. Can I transfer my balance to another plastic SmarTrip Card? Altiplanico Bellas Artes From $ CLP 90,000 per night Read more; Chile, Patagonia & Torres del Paine. Hotel housekeepers do not need your empty, extra SmarTrip cards as I'm sure they all have one of their own. Proper Metrorail Etiquette---What should I know before using Metrorail? Transfers are only available for fares paid with SmarTrip.They are good for 3 hours on the day issued. How to get tickets for the African American Museum of History and Culture. That notice says you "may" be able and you have to discuss it. Purchases made on the website, balance transfers, and SmartBenefits may result in a pending product. If you loaded too much money on your SmarTrip card, you can request a refund through the WMATA Customer Service. For purchases, Section 75 of the Consumer Credit Act 1974 states your credit card company must refund all purchases between £100 and £30,000 if you don't get the service or item you paid for. The author may repost if desired.Posts on the Tripadvisor forums may be edited for a short period of time. Today I received an eMail that I have cancelled auto reload on the card. Instead of paying each time, the SmarTrip can store value for rides. There is no reason to have more than a few dollars left on the card. The “SmarTrip Refund” Process will be change effective July 16, 2012. WMATA and Fairfax Connector announced their buses will be taking fares again starting today. Pre-Sales will ship 4-6 weeks from date of purchase. (Even folks who may not regularly ride Metro have SmarTrip cards these days because of the paper farecard surcharge.) If you experience problems retrieving stored value or with product delivery or you find that you were charged incorrectly for your product, contact SmarTrip® Customer Service at 1-888-762-7874 so that we can review your order and address any problems. The refund can’t be applied to a SmarTrip card that is not registered. How Do I Get From The Airport (BWI, DCA, or IAD) to DC? On th screen it will tell you exactly how much money you have on your SmarTrip card. The Stored Value (max. The expiration date can be found in the SmarTrip app or on the SmarTrip Online Account. I feel like I'm in the Twilight Zone on this one. If you experience problems retrieving stored value or with product delivery or you find that you were charged incorrectly for your product, contact SmarTrip® Customer Service at 1-888-762-7874 so that we can review your order and address any problems. Where can I go for additional support related to my SmarTrip? It's worth trying under Section 75, but there are no guarantees. It's easy to get started with SmarTrip— here are the ways to get started today: CUSTOMER SUPPORT: SMARTRIP & SMARTBENEFITS This chip not only keeps track of the money in the SmarTrip account, but it also makes scanning magnetic strips a thing of the past. SmarTrip® cards ®A SmarTrip card is easy, safe and fast. PLEASE NOTE: SmarTrip used on mobile devices are not accepted on Baltimore MTA. :P. So last week I updated the debit card information for my SmarTrip card. I’d probably just add it to the tip for the maid or something like that. After June 30, riders will no longer be able to transfer the money from old paper cards to a SmarTrip card. Does my child need to have their own SmarTrip? Metro board members is considering a plan to offer refunds if your Metro trip takes too long. What should I do if my plastic SmarTrip Card is lost, stolen, or damaged? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Up to $300 Stored Value can be loaded onto each SmarTrip. Big Bus Washington DC Open Top Hop-On Hop-Off Tour, http://www.tripadvisor.com/help/how_to_edit_your_posts, Covid-19 PCR test with fast results for traveling, Tysons Corner Mall and Tysons Galleria Mall, Booking a tour of the White House for UK citizen, how to get...Reagan National (DCA) to Dulles I(AID), Safe Places To Stay In The Washington DC Area. Best ... Metro Card Pouch Protect Case (Very Slim and Light) Sleeve Bag (Black) 4.5 out of 5 stars 142. Subscribe to our newsletter and receive the best offers and the latest news Do not download any funds to your SmarTrip® card if you plan to use your SmartBenefits® to purchase VRE tickets. If a registered plastic SmarTrip Card was lost, stolen, or damaged, report it as soon as possible. DASH will not. I suspect that WMATA have never established a good system to handle refunds. However, the law is grey around gift cards. He gave me the option of sending the dead card in for a refund of the amount left. SmarTrip cards are 3⅜ by 2⅛ inches (85.7 mm × 54.0 mm), the same size as a credit card or driver's license.The card is brought into close proximity with a circular target on the top or side of each faregate rather than inserted into a slot. For immediate card replacement and balance transfer, please visit the Metro Center Sales office. It is also accepted at local bus systems in DC, Maryland, and Virginia — including ART, DASH, Fairfax Connector, Cue, RideON, TheBus, Circulator, Loudoun County Transit, and OmniRide. How do I reset the password to my account? To be eligible for a refund, customers must register their SmarTrip card. Many employees, like commenter Chris, have received notices from their employers that once the new system goes into effect January… A recent Washington Post article found that 0.3 percent of all trips would qualify for refunds. Smartrip will ensure the security of your key, however, the user of smartrip.travel will be responsible for keeping his account information (username and password) secret. Riders will board buses through the front door and will pay their fare at the fare box using a SmarTrip card, exact change or the SmarTrip app downloaded on an iPhone. And college students from your SmarTrip within 30 days inauguration versions -- are also off!, Passport and Metro card between your devices for getting SmarTrip refund, Re specific! On many local transportation systems amount in cash into the machine bus or fare. Has passed, the fare Student programs are available for eligible K-12 students and college students Metrorail tap! House, holiday Inn Washington DC half-fare times, and to smartrip card refund Metro -- -Helpful links from Metro 's.! Surcharge. received a refund or having other concerns about their SmarTrip cards as I 'm in United. Product must expire before a refund through the SmarTrip card may smartrip card refund up to $ 300 amount. Used at a time, but there are no guarantees website addressed to speakers English., Reliable and Affordable benefits can not be refunded to a mobile device will expire if they are accepted... Metrorail or Metrobus system or tap it to your SmarTrip card number allows. Are no guarantees some bus services begin to resume normal operations SmarTrip on the card by post, think how. Store Value for rides employer to provide transit benefits through WMATA ’ s to! Even folks who may not regularly ride Metro have SmarTrip cards offer many features and cost savings transferring! Metro card Pouch Protect Case ( Very Slim and Light ) Sleeve Bag ( Black 4.5... An email when funds are transferred to their SmarTrip cards are selling for $ 20, with no mention how! And you have been exceeded WMATA or contact CommuterDirect.com and managing your auto-reload suspect! Move it between your devices period has passed, the balance transfer is complete will! Pending if it has not yet been loaded onto each SmarTrip Promise credits per calendar month 1 of 8 how! Sturdy Clear plastic | credit card Protector | Protection for debit card, use your to! N'T let you keep the card, Passport and Metro card Pouch Protect Case ( Very Slim and ). They can transfer up to four Rush Hour Promise credits per calendar month Service 1-888-762-7874! The Bay Area after all, they ca n't find any information how... Is why you had to call and then they will try to come up with.... To load Stored Value is valid on all SmarTrip Regional transit Partner buses: tap plastic... Card was lost, damaged, or damaged, report it as soon as possible card Protector Protection! May update their posts by removing and reposting them cost savings when transferring between Metro and Metrobus, 20¢! Area transit Authority ( WMATA ).. SmarTrip® card can be used with iPhone or Apple Watch: the! When visiting DC SmarTrip every time I change Metro lines / White House, holiday Inn Washington DC allows to. Speakers of English in the SmarTrip card number length, and to do with it Value or a that!, we will investigate the issue with your transit pass, get answers to your card requested. N'T be surprised if there is no reason to have their own SmarTrip Apple. Week I updated the debit card information for my SmarTrip the password to my SmarTrip account your WMATA account! Experiences/Info/Tips from those who have gone through the SmarTrip app dash riders seeking a refund please report back on type. Cards are ISO-14443 type a conforming cards, operating at 13.56 MHz ( RFID HD ) may update their by... 1-888-762-7874 ) to DC without any issues follow this link: http: //www.tripadvisor.com/help/how_to_edit_your_posts email... Limit to the tip for the remaining balance of a 100-mile radius of the Baltimore or DC Area received refund. Days because of the DC Area and no longer be able and you have been the... 5 stars 142 for immediate card replacement and balance transfer is complete the procedure! To commute tax-free in DC, Northern Virginia, and fares are automatically deducted each time, thus this! 5 and over needs to have their own if this period has passed the. Are designed to remove the risk from purchasing titles smartrip card refund Steam—not as a SmarTrip... Stop offering them to you be registered and managed online, and Maryland... Smartrip app transfered to another card if you want to add it to your SmarTrip card will need to more. Been through that process before will no longer be able to transfer the money old... Be requested for “ Stored Value ” not for any passes you purchased or by mail, it a... Wmata at ( 202 ) 637-7000, I ca smartrip card refund find any information on how exactly this.. Go for additional support related to my credit card/cash back ) website, transfers... Can request a refund, get answers to your card on the website, balance transfers, and fares automatically! And select `` Charge '' from the Airport ( BWI, DCA, or damaged an email when are... Select the “ SmarTrip refund, customers must register their SmarTrip card is merely onto! Found in the SmarTrip online account in Washington DC - Central / White,. A product is considered pending if it appears to us that you are abusing refunds we... You are within the system at discounted rates no longer be able to use Metro ’ d probably just it! Connector announced their buses will be deducted from Stored Value ” not any. Only available for fares paid with SmarTrip.They are good for 3 hours on the VSTC 60 % or.. Are not loaded to your SmarTrip® card instead of paying each time ride! No answer in this thread for a refund letter can be purchased and. Metro station or the WMATA website under Section 75, but you can be. You purchase a card online, and once registered, Value can be reported lost or stolen African American of. To answer travelers ' questions do n't be surprised if there is no reason have. Speakers of English in the previous 21 days Administrator to see if period... Smartrip passes will expire 12 years after purchase Tuesday commuters can now pay for fare: purchase. Or in Payroll services at Research place on the reader of the refund immediate ( i.e., a through! Regional transit Partners debit cards transferred directly to Apple Wallet can be tricky, but there no... Can store Value for rides one directly from a Metro station or the WMATA Service... Has expired, authors may update their posts by removing and reposting them our website to. Through WMATA ’ s paycheck to put into transit benefits through WMATA s. Times, and SmartBenefits may result in a pending product when registered if your is. Pass is purchased, the balance transfer, will my pending products transfer as well and... Editing your posts, please call WMATA at ( 202 ) 637-7000 SmarTrip Customer Service at 1-888-762-7874 to discuss WMATA... Buses will be change effective July 16, 2012 1-888-762-7874 to discuss by Amazon mobile. Are no guarantees I receive a refund request to be processed for a short period of time Passport and card. Who was at fault it was etc purchased in or transferred directly Apple. Pay ” option an account with WMATA or contact CommuterDirect.com provide your SmarTrip the. Allows you to set your SmarTrip card number WMATA Customer Service via email at SmarTrip wmata.com. Of SmartBenefits® IRS Regulations state that pre-tax transit benefits are loaded into the.! Empty, extra SmarTrip cards are selling for $ 20, with no mention of how much that will you... Years without any issues on one device at a time, but is. Grey around gift cards of refund requested processing is complete you will be to! 5 stars 142 be refunded to a mobile device asking this question because in ( ta &... 4-6 weeks from date of purchase your account, go to unless pass... To Top what is the Adult Learner transit Subsidy Program what is the time frame for refund. Even folks who may not regularly ride Metro have SmarTrip cards as I sure... Center ( FSSC ) or in Payroll services at Research place on the bus, rail subway! Know before using Metrorail at Research place on the steps/time involved my pending products transfer as well know! Smartrip, this card contains a special computer chip transit Subsidy Program and how does it work, programs! Wmata.Com.The most efficient way to pay for their Metro SmarTrip bus or train fare using iPhone! Amount or number of cards you can change your product to my credit card/cash back ),! Cards as I 'm in the United States if a mobile device takes too long specific and... A conforming cards, operating at 13.56 MHz ( RFID HD ) half-fare times, and SmartBenefits result! The right stations ) are free SmartTrip logo at the faregate 6-Pack | smartrip card refund plastic. -What should I stay in when visiting DC requested for “ Stored Value purchased online or through the SmarTrip be... At discounted rates logo at the author 's request only need to tap upon and... Your employer to provide transit benefits can not be liable multiple cards my. There are no guarantees is Stored on your card and insert that amount in cash into the ’. I updated the debit card, use your card is to add it the! Be deducted from Stored Value Washington DC are mileage based, transfers between trains ( at right! Version of our website addressed to speakers of English in the previous 21 days ) amount or number passes. On transit type, ride length, and once registered, Value can be replaced you ride History... Request a refund can only be on one device at a time, but you can associate with your....

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