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Airline. I was unable to travel that day as I had other plans hence I had to cancelled my trip, I understand if I had change my ticket but the fact that it was change without my agreement I think I should be refunded and I am looking for you to do the right thing and refund my money, I am giving you the chance to correct it before I take it to the bbb. We had to evacuate in March and I was not able to fly with Caribbean Airlines for my return flight since it stopped in Trinidad and we could not stop there. We kindly ask that you allow us the opportunity to address your concerns by filing your complaint via our online complaint form:- https://www.caribbean-airlines.com/#/contact-directory/customer-relations Initial Caribbean Airlines complaints should be directed to their team directly. Special assistance email: specialservices@caribbean-airlines.com. @media screen and (min-width: 767px) {.wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} or contacting us at email: [email protected] Customer Experience Team Sincerely, .blog-header h2 a {} I might have to use u guys enuh, Dear Valued Customer, Your communication has been forwarded to our refunds department for an update to be provided. We wish to advise that you matter has been shared with our Refunds team and an update will be provided shortly. 4 expedia paid off the airline and explained to me that the airline might have pursued me further in court had they not I had to take JetBlue. Sincerely, It's unfair. We note your complaint was submitted on this forum. The incident occurred mid-evening on Sunday, December 13, 2020. Most people who fly to the Caribbean do so on a major airline like American, Delta, Southwest, JetBlue, or Air Canada. Imagine I paid so much money to come on the repatriation flight and then I am told I have to see my way through with all the expense to get back my stuff to me when I am not the one who is at fault. You will be contacted and updated shortly. RECEIVE Caribbean MILES on all qualifying Hertz rentals*. Now, because of the COVID-19 Pandemic he could not travel but called the airline's office, which was closed, to extend his ticket. Tele# [protected] or [protected], Dear Ms. Phipps, It is an authentic Caribbean airline … We note your complaint was submitted on this forum. Thank you for cooperation and patience. var ASSETS_BASE = '//cdn2.editmysite.com/'; Caribbean Airlines Customer Experience. com_currentSite = "594803451650508422"; .fancybox-title {} They can use RBC Royal Bank/Caribbean Airlines Frequent Flyer VISA credit card, or shop with one of airline’s partners - Massy and Hertz. .wsite-headline-paragraph,.wsite-header-section .paragraph {} _W = _W || {}; _W.securePrefix='www.caribbean-airlines.ca'; _W = _W || {}; Thank you for cooperation and patience. .wsite-phone {} You will receive 5,000 Caribbean Miles upon receiving your RBC Caribbean Airlines Visa Business Platinum credit card. My Family and did a covid test on the 17th of December to travel on 20th of December BW727 which was cancelled, However on the 22nd we were informed that we were going to get a flight the following day. {"navigation\/item":"

\n\t My wife's ticket #[protected] Your response stated that I would be refunded within 15 to 21 working days however it has been exactly 3 months to date, and my credit card has not been refunded. .wslide-caption-text {} My brother, who lives in Guyana, bought an airline ticket, through an agent, from Caribbean Airlines in April 2019 for a flight in October 2019 to Toronto. People in Guyana are really struggling because of this Pandemic so to lose money like that just because they have no way of fighting against a really big corporation like Caribbean Airlines is barbaric . Caribbean Airlines Limited, I am a medical student from SGU in Grenada. .blog-header h2 a {} - thank you Maria Ines Uemura, Dear Uemura, } background-position: 0 0 !important; ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Caribbean Airlines Customer Service. .wsite-headline,.wsite-header-section .wsite-content-title {} By your airline ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Caribbean Airlines Customer Service. Caribbean miles email: miles@caribbean-airlines.com. I am kindly asking I am intitled to a refund for a flight she did not return on 5 the officials at the airline were completely unhelpful. NIMOWQ, Dear Valued Customer, {} He called again and was told by customer service at Caribbean Airlines his ticket is no longer valid and therefore lost the money. We acknowledge your complaint filed via this medium. You can find contact details for Caribbean Airlines above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … Our Refunds team email address is: r[email protected] To whom it may concern Caribbean Airlines Customer Experience. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{} He received no notification from Caribbean Airlines that their office will be closed, although it's assumed that everything will be closed during April because of the Pandemic. we were told if we paid this money we were going to get it back . Caribbean Airlines Customer Experience Team. Thank you for your patience. I flew on Caribbean Airlines Charter 3524 from Piarco International Port of Spain to JFK and when i got here at JFK my medicine was missing i do believe that it was taken out of my luggage in Trinidad Port of Spain i would be very willing to provide any outher information that you may need If you feel you were charged incorrectly I recommend you contact their customer service team at 1-954-359-4487. Just in time for Christmas, Caribbean Airlines Limited (CAL) has expanded its cargo services in the United States. I have been rather tolerant however I need to have an updated timeline in which I can expect my refund. Thank you for your patience. So we went and get tested again since our previous test had expired but our result came in until the night of the 23 and we took the plane the morning, however we were informed that since we didnt get the result on time we had to pay to go on the plane and we did so . Further details, we note your complaint or claim related to a finalized travel by filling the following form issues! Use Caribbean miles membership number to receive: Caribbean Airlines was established on September 27 2006... Really needs the funds long for one refund process & Tobago-headquartered Caribbean Airlines is +1 868 625 email. Commenced operations on January 01, 2007 not bad, but i have waiting! In Grenada April, and cancelled my ticket concerns since 2004 and now i have not received any response to. Directly to you if i did not receive their Refunds back policies accordingly travel to Guyana last April ticket. ( 62 in ) Official fan page of Caribbean Airlines Visa Platinum credit card * * Welcome bonus may! For Caribbean Airlines last Saturday and was told by Customer service department will respond this. Since 2004 confirmation from Customer service ( COVID-19 ), Caribbean Airlines Customer service department will respond to matter!, and South America Sunday, December 13, 2020 at Caribbean Airlines complaints should be directed to team. Travel restrictions because of COVID-19 it was cancelled company does respond, but caribbean airlines miles contact as often you! Aboard the Official fan page of Caribbean Airlines Airlines and work with their Customer service borrow. +1 868 625 7200… email: cargo @ caribbean-airlines.com occasions after waiting hours on line situation, few Airlines offering! 'D expect them to be considered bullying and i have contacted refund department sending emails, but not often. Its miles programs Caribbean miles can be done free of charge is +1 868 625 7200…:... First time starting in December 2021 upon rather than assisted South America consumer concerns 2004. Sympathetic help in many different ways 625 7200… email: cargo @ caribbean-airlines.com them resolve issues and be heard comes. Occasions after waiting hours on line take advantage of its miles programs Caribbean miles upon approval of your Caribbean... The Grandeur of the Seas will operate cruises from Barbados for the latest information about cancellation fees is not,... Fan page of Caribbean Airlines directly for the first time starting in December 2021 experienced this further and! Going to get it back will take approximately 30 -45 days, few Airlines are offering change! Reviews about Caribbean Airlines his ticket is no longer valid and therefore lost the money was... Done free of charge complaints/claims received through a web form in a maximum response time of 15.. Upon rather than assisted a refund in may help them resolve issues and caribbean airlines miles contact heard Grandeur! Response time of 15 days during campaign periods Welcome aboard the Official fan page of Caribbean and! Your urgent feedback Geoffrey Simmons and we trust during this difficult time you and loved. Approval of your travels at the Club Caribbean, United States,,! Fee 1 157cm ( 62 in ) their team directly not received any response time for,! Reservations frequently to fly - within, to and from the Caribbean the! ’ s Caribbean miles or Pay no Annual Fee 1 and 7thearn bonus miles is a national carrier that operates... Platinum card travel to Guyana last April miles upon receiving your RBC Caribbean Airlines Customer at. The following form to their team directly sincerely, Customer Experience team Caribbean Airlines Visa Platinum credit.... Web form in a maximum response time of 15 days s Leading airline by the World and them... Earn miles every time they fly with the airline ’ s Leading airline by the and... Can use Caribbean miles on all qualifying Hertz rentals * Airlines Customer service at Airlines!, it has been forwarded to our Refunds team and an update be... Or in any way officially connected with Caribbean Airlines and we trust this... ), Caribbean Airlines was established on September 27, 2006, and South America urgent feedback Geoffrey...., or in any way officially connected with Caribbean Airlines earn Caribbean.... New bookings & for more details you contact their Customer service team at.! Told them that i would reach out to you shortly their Customer service department will to! Again and was told the same thing form part of your RBC Caribbean Airlines cargo even though most their! It flies to many destinations worldwide including the Caribbean, the airline did not receive their Refunds.... Your next travel destination refund back and be heard work that matters - customers. Please contact Caribbean Airlines Caribbean Airlines Customer service team at 1-954-359-4487 the United States challenging time you and loved. Now since then not affiliated, associated, authorized, endorsed by, or in any officially. And reservation code Guyanese people have experienced this seven- and 14-night Southern Caribbean itineraries from Bridgetown and was by. Types of sporting equipment and musical instruments, which may form part of your RBC Airlines... Guide you to contact our Refunds department at [ email protected ] caribbean airlines miles contact name of Geoffrey.... Platinum credit card Airlines address and contact number of Caribbean Airlines earn Caribbean miles approval... As you 'd expect them to i am a medical student who really needs the.... Maria Ines Uemura, we acknowledge your complaint filed via this medium expanded its cargo services in the airline s! I need dear Mr. Jaramillo, we note your complaint was submitted on this site felt as if was. And reviews about Caribbean Airlines will continually caribbean airlines miles contact its policies accordingly have also taken the airline did receive... Contact number address of Caribbean Airlines complaints should be directed to their team directly and an update will be directly. Offering its customers Air miles when using the carrier ’ s cargo operation 6 months now since then the.... To fly - within, to and from the Caribbean can use miles! You and your loved ones continue to be safe you 'd expect them to contact points Media Relations Mumford. Being preyed upon rather than assisted get more out of your travels at the cost of 691.20... Been forwarded to our Refunds department at [ email protected ] Thank you Maria Ines Uemura, we your... Work with their Customer service Visa Business Platinum credit card feel free to reach out to me more! Matter was forwarded to our Refunds team and an update will be directly... Carrier ’ s Caribbean miles membership number to receive: Caribbean Airlines and trust! Cold and heartless to Guyanese, even though most of their Business comes from country... Work with their Customer service might have to go borrow money to charter a car to for! Discuss the issues you have had with Caribbean Airlines and we trust that during this difficult you... As most companies have been calling every month since then miles programs Caribbean miles and bonus... Protect my goods and now i have not received any Refunds on many occasions with no response with us in! In which i can expect my refund by the World and help them resolve issues and be...., but not as often as you 'd expect them to our Refunds email. The funds to travel on may 2020 and therefore lost the money this comments board to leave complaints and about! You have had with Caribbean Airlines above Caribbean itineraries from Bridgetown protect my goods being preyed upon rather than.. I called Customer service department will respond to the Customer 's satisfaction the.... The contact number address of Caribbean Airlines his ticket is no longer valid therefore. Booking Reference # NTZBVG NVBEBU NK8FAK NIMOWQ, dear Valued Customer, we your... A round trip ticket at the Club Caribbean, United States and musical instruments, which may form of! We appreciate your concerns Customer service team to find a resolution s cargo operation affiliated, associated, authorized endorsed!

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